Privacy Policy

Last Updated: September 26, 2023

1. Introduction

Heidelberg Osteopaths ("we", "our", or "us") is committed to protecting the privacy of your personal information. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We are located in Melbourne, Australia and operate in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act).

2. Collection of Personal Information

We collect your personal information for the primary purpose of providing our services to you and conducting our business. This information will include but is not limited to your name, address, contact details, medical history, and billing information.

3. Use and Disclosure of Personal Information

Your personal information may be used to:

Provide, maintain, and improve our services
Process transactions and send related information, including confirmations and invoices
Respond to your comments, questions, and requests
Send promotional communications, as permitted by law

We will not share your personal information with third parties without your consent, except as required or permitted by law.

4. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorized access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Access to and Correction of Personal Information

You have a right to access the personal information we hold about you and to seek its correction if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. Please contact us using the details provided below to make such a request.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.

7. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last modified" date at the top of this page.

8. Complaints and Contact Details

If you have any queries or complaints about our Privacy Policy, or if you wish to make a subject access request, please contact us at:

Heidelberg Osteopaths [Insert Address] Melbourne, Australia Email: [Insert Email Address] Phone: [Insert Phone Number]

9. Jurisdiction

This policy and the use of this Site are governed by the laws of Victoria, Australia. If a dispute arises regarding this Policy or your use of this Site, then you agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

10. Consent

By using our website and our services, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.

If you have any questions, call 03 8456 9024 or email andrew@heidelbergosteopaths.com.au